Brand Manager package

• Setup 24/7 Monitoring – we monitor for new reviews on search engines, national directories, local directories, social networks and specialty/niche directories/review sites.
• Listing Optimization – We optimize your listings, adding missing listings, correcting errors and insure information is consistent on search engines, national directories, local directories and social networks.
• Review Alerts – Alerts are sent via email to an email address of your choice.
• Online Review Analytics – Detailed statistics are provided for online reviews via monthly reports.
• Monthly Reputation Reports – Reports are generated monthly. The reports are available online and sent automatically via email.
• Respond To Reviews – The review alerts email contains a link to the appropriate review site, providing a convenient way to respond to reviews.
• Email Support – support is provided via email only.

Business Builder package
(all of the above plus)

• Custom Feedback Pages – Feedback pages are used to receive reviews from customers directly where they can be 1) marketed if positive or 2) responded to immediately if they are negative. The feedback pages are customized to match colors on your current website.
• Custom Feedback CRM – The Custom Feedback CRM provides a backend management tool where you can view up-to-date, detailed statistics about reviews at any time. It also provides an interface for managing customer contacts and *feedback review campaigns.
• Unlimited Campaigns – Email campaigns are used to request feedback reviews, thank customers for leaving feedback reviews or apologizing to customers after they have left a negative feedback review. Email campaigns are completely automated once they have been setup in an easy to use interface.
• Complete Analytics – Up-to-date, detailed statistics about online and feedback reviews with graphs and charts are made available.
• Smart Feedback Routing – Feedback review notices can be routed to different email addresses based on the reviews results, positive (4 or more stars) or negative (3 or less stars).
• Mobile App & Sign-In Page – a mobile app is available for use on specific Android tablets and mobile-friendly sign-in page can be used in locations where customers sign-in on a sheet such as doctors office. The sign-in sheet not only replaces the paper sign-in but provides a means for customers/patients to agree to receive an email or text message requesting that leave a feedback review. The email/text message would be sent X minutes/hours after they complete the sign-in form.
• Employee Training Center – Self-paced, online video based training on Reputation Marketing is provided for staff. The 5 training videos are about 45 minutes in total cover topics like:
  • What Online Marketing Is
  • What Reputation Marketing is and how it effects a business
  • Important role staff play in insuring customers have a good experience that lead to good reviews

Market Leader package
(all of the above plus)

• Monthly 60-Second Video Commercial – Twelve customized online commercials that highlight a different positive review each month. The commercial contains video footage of you during an interview.
• Website/Blog Review Marketing – Your positive (4 or 5 star) reviews are streamed onto your website or Blog automatically.
• Social Media Review Marketing – Your positive (4 or 5 star) reviews are auto-posted onto your social networks (Facebook, Twitter, etc.) at specific intervals
• Image Review Marketing – Your positive (4 or 5 star) reviews are auto-posted onto your image based social networks (Pinterest and/or Flickr) at specific intervals
• Video Review Marketing – Same as 60-second Video Commercial but we use our professional actor shot in front of a green screen so that a photo of your location can be used as the background.
• Video Syndication & SEO – review videos are placed on social networks (YouTube, Facebook, etc.) and optimized for ranking on search engines for relative keywords that help you dominate your industry online.
• Reputation Marketing Analytics – updated reports on Visibility Grade, Reputation Grade, Video Visibility Grade, Sentiment Analysis and Reputation Summary as progress is made.